Detail-oriented IT support specialist with over ten years of
experience improving system performance and operational efficiency
for in-house IT teams. Proficient in developing technical
documentation and delivering effective end-user support. Experienced
in troubleshooting, training, and implementing IT solutions that
enhance productivity and improve help desk response times.
Core skills & strengths
Network troubleshooting
IT hardware repair
System administration
Effective communication
Training and onboarding
Technical documentation
Asset management
Problem solving
Experience
Computer Technician Supervisor · goTRG
Frankfort, KY · Jan 2021 – Present
Author and maintain documentation and standard operating
procedures to ensure consistent, high-quality service for
technicians.
Manage IT asset inventory and tracking for computer hardware,
software, and licenses.
Train and onboard new employees on IT equipment, software, and
support processes.
IT Support Specialist · goTRG
Frankfort, KY · Dec 2017 – Jan 2021
Designed and deployed IT solutions with cross-functional teams
to enhance operational efficiency.
Provided hardware and software support across departments,
including desktops, laptops, and peripherals.
Installed and configured systems, networks, printers, and
scanners for end users.
Education
Bachelor of Science, Web Engineering
Graduated Jul 2012 · GPA:
summa cum laude
Resume
Review my full resume for complete details on environments
supported, responsibilities, and accomplishments.